Ordering a Paper Nor Plastic reusable bag from papernorplastic.com is very easy. Simply click
the "Order" button on the products page to place item(s) into the shopping cart. Update the
desired quantity on the shopping cart page, proceed to checkout and follow a few more easy
steps and your done!
Can I order by mail, phone, or fax?
We decided to setup Paper Nor Plastic as an e-commerce company that operates entirely on
the Internet. As an Internet based company without mail and phone ordering processes, we
are able to keep our costs down and pass the savings to our customers.
Do you ship Internationally?
We currently ship only within the United States. However, we have plans to ship outside the
U.S. in the near future.
How much does shipping cost?
Shipping cost varies and is based on total weight of items, shipping method, and destination
point. During the check out process after you enter your shipping information, you will see your
shipping cost and taxes (if applicable) on the billing form/payment page. At this point, you
have the choice to cancel or continue your order.
Do you charge sales tax?
Since we are based in California, sales tax is only applied on California residents.
What types of payment do you accept?
We accept Visa and MasterCard. Please do not send personal checks or Money Orders. All
prices are in U.S. dollars.
Is it safe to order online?
Yes! We use the industry standard Secure Socket Layer (SSL) encryption technology. SSL
technology encrypts and protects your personal information such as name, address, phone
number, and credit card number through the checkout pages, so that unauthorized parties
cannot intercept the data as it passes though the Internet. SSL helps make your shopping
experience at papernorplastic.com a reliable and secure one. Please visit our
Privacy Policy section of our website to learn more.
What is the status of my order?
When your item(s) are shipped out of our warehouse, you will receive a confirmation email from
us with the ship tracking number as an option for you to monitor the progress of your order.
What is the turnaround time for email responses?
It is our goal to provide the best possible customer service. Since we are a small growing
company, we will return your email as quickly as possible; usually within 2 business days.
What is your return policy?
Our return policy is simple. Your complete satisfaction is our priority. If for any reason you are
not 100% satisfied with your purchase, we offer a 30-day return policy on unused items. In the
event that you receive a damaged or defective item(s), we will gladly replace the damaged or
defective item(s) or refund your money. Please visit the Returns section of our website to
obtain a Return Merchandise Authorization (RMA) number and receive full instructions on how
and where to return your item(s). Please note, a RMA number is required for all returns; we will
not accept returns without a RMA number.
